Our company mission: We believe that if you treat customers well with keen prices and good friendly service, supplementing relevant information, those customers will tell their friends about our site, and will continue to be good customers themselves. For our European customers, our customer service is now able to respond in German and Dutch. If you have a problem with our service, give us the opportunity to fix it. Email us at customerservice[-]siphawaii.com (replace the [-] with @).

Use of this website: The use of this website and ordering products through this website are subject to the terms and conditions as printed on this page. This web site is best viewed with Microsoft Internet Explorer 4.0 and higher and JavaScript enabled. Because of auto-spammers surfing through websites for email addresses we have replaced the @ with [-] on our web pages. When you email us use the @ instead of the [-].

Sales Tax: No sales tax due to orders originating outside the State of Hawaii. Orders originating within the State of Hawaii are subject to a 4.712% General Excise Tax on the product and shipping and will be added at checkout.

Privacy, Payment & Security statement: SIPhawaii respects the privacy of those who visit our site. We do not sell, rent, exchange or share any of the information you provide to us. SIPhawaii does not send promotional email to its customers. All information collected on this site is used for the sole purpose of processing and fulfilling orders. We will never send an e-mail asking you information such as your user ID name, passwords and Social Security Number. If at anytime you receive an e-mail that you feel is questionable, please contact us for verification. You are not required to open an account. Your credit card number is not required to open an account. We only store name and address details to make it easier for returning customers. Google and PayPal subscribers have the opportunity to use the Google/PayPal checkout instead of our regular checkout through the secure Authorize.Net payment gateway.

Our software and service providers use leading SSL encryption technology to keep your personal information as safe as possible.

For your safety the system requires the 3 digit Card Verification Value code on the back of your MasterCard or Visa Card or the 4 digit code on the front of your American Express card; also called CID, CCV or CVC or the CVV2 code - when you enter your details. See picture below. Also during the online order verification process the billing address that you have entered will be compared against the billing address that is filed at your credit card company issuing bank. Please double check your billing address details otherwise your order will be refused by the Address Verification System (AVS). Your billing address should be as printed on your monthly Credit Card statement. If your bank does not support AVS checks your order will be refused. If problems persists please contact your bank.

Under the U.S. Fair Credit Billing Act, a U.S. bank cannot hold you liable for more than $50.00 of fraudulent charges.

Money Orders accepted.

You can also pay by Money Order. Your order will be shipped after your Money Order has been received.

SIPhawaii.com has partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit transactions and registered with the Authorize.net Seal program.

The Authorize.Net Payment Gateway manages the routing of sensitive information through the processing network. The company adheres to strict industry standards for payment processing, including:

• 128 Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect your data.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

Fill up a flat rate priority mail box - Only $ 9.80 to USA - Fits max. 9 pack coffee. If its more we'll pay the balance of the shipping (USA only).

APO / FPO Shipping- USPS Priority Mail Large Size 12"x12"x5.5" America Supports *You* - Only $ 9.80 -

FREE SHIPPING*: Our prices + shipping charges compete with or are less than some offers including free shipping! We do not mark up shipping charges and/or add additional handling charges. Minimum shipping charge US$ 9.80 to the USA 50 – USPS priority mail 2 -3 business day delivery. Others might ship cheaper but don't tell you that's 'parcel post' by boat and truck x-x weeks...

Shipping to USA, Military shipping and International: All products are priced in US$ and are exclusive the cost of shipping. We offer lowest shipping rates from Hawaii and do not mark up USPS shipping rates and do not charge for handling. We ship with a carrier of our choice, usually U.S.P.S. (United States Postal Service) for regular size orders that fit in 1 priority box/envelope or unless stated otherwise. We usually ship same or next day -24/6 (excluding holidays). The average national delivery time after pickup is 2-3 business days according to USPS - www.usps.com. Note that transit times might vary, particularly during peak periods. Shipping delays due to inspections by customs and security are beyond our control and might occur. As soon as your order has been shipped you will receive a shipping confirmation by email and when available a tracking code will be supplied. Due to price/size restrictions large orders could be split into two or more separate shipping packages. As soon as your ordered products leave our office they are considered as sold over the counter. All purchases from this web site are made pursuant to a shipment contract. Although we pay attention to packaging SIPhawaii is not responsible for loss, theft or damage of the shipped products (including melted, softened, discolored, broken products like chocolate, cookies, wax, glass, etc.). The customer is responsible for filing any claims with carriers for damaged and/or lost shipments. In such case we will provide the customer with 'proof of sale and shipping receipts' for his claim. At this time our customers have never lost a shipment or their money.

International orders:  We ship online orders to your billing address only. If your shipping address differs from your billing address we will ship to your billing address. Choose USPS Global Express Mail shipping if you prefer tracking and insurance up to US$100.00

Our prices do not include any of foreign/overseas taxes and/or import duties (if any). Please inquire at your customs department about taxes, duties and import restrictions (if any) regarding our products. It's very hard for us to keep up to date with all the regulations in all countries and that are subject to change without notice to us.

Refund and Returns policy: See also 'Final sales' and 'Bulk orders'. Our refund policy is that we will refund the purchase price of the product(s), less the cost of shipping, of any unopened product or unused garment within 30 days of purchase. Return mail will be the customers responsibility. For fashion items a 25% restocking fee of the original purchase price might apply. Do not iron, treat, remove and/or reattach any tags from garments/fashion items or you will not qualify for a refund. Before shipping fashion items are thoroughly checked for damages, spots, loose buttons, hemming, straps and properly working zips. Most of our garments are 100% cotton and are also wrinkle sensitive during packaging and shipping. Please inspect your garment before ironing, wearing and removing tags and report any complaints within 48 hours of receipt to sales[-]siphawaii.com. Apply be email for a return number (returns[-]siphawaii.com) before returning your purchase. Refunds will be paid by check only. No refunds will be given on parcels returned to us by the carrier as a result of an error in the address supplied by the customer, the addressee not being present, failing to pick up at a PO Box, refusing shipment at time of delivery, or for failure to obtain appropriate import license(s) on International orders. Re-shipping is possible at cost plus a $ 5.00 handling fee.

Refund for cancelled orders before shipping:  Refunds will be paid by check only, less credit card commissions and fees charged to SIPhawaii.

Final Sales: All Music CD sales are final. All products on our 'paradise Specials' page and 'Gift baskets' page are final sales.

Bulk orders: Our refund policy does not apply to bulk orders = order(s) for the same item/product with a value of over $100.00 by one or intended to be for the same customer within 30 days. If an order exceeds a certain quantity of one product/item we might consider this as a bulk order and we will inform you before we ship.

Trade and Samples: We do receive requests for samples regularly. Some are genuine, some are not. Please order your samples through the regular online shopping cart. Unopened products that you think that might not be suitable for your business can be returned within 30 days for a refund. Our terms and conditions on this page apply. We look forward doing business with you.

Catalogue: Sorry, we don't have a catalogue. We like to keep our overheads/prices down. We will be adding other Hawaiian products as time goes on.

Disclaimer: SIPhawaii or any person associated with it is not responsible for claims/mistakes made by manufacturers, service providers, suppliers and carriers. SIPhawaii is not responsible for typographical errors, incomplete data and inaccuracies. Our prices, policies, statements and information are subject to change without notice.

FDA: No claims found on our web pages or in print have been evaluated by the U.S.A. Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. No claim or opinion on these pages are intended to be, nor should be construed to be, medical advice. Please consult with a healthcare professional before starting any treatment, diet or exercise program.

Allergy Information: All of the listed products could have been stored in a facility that uses macadamia and other nuts.